Congratulations on completing the Front Desk Agent Training Program! By now, you should have a strong understanding of essential front desk operations, including managing reservations, processing payments, handling guest communications, blackouts, adding items and packages, calendar Notes, etc. These skills will empower you to provide excellent customer service and contribute to the efficiency of your team. Remember, continuous learning and practice will help you refine these skills further. Thank you for your dedication to providing top-notch service!
Test your knowledge
1. What should you do before canceling a guest's reservation?
a) Cancel it immediately without checking policies
b) Review the cancellation policies and inform the guest of any applicable fees
c) Transfer the reservation to another guest without asking
d) Ignore the request
Click to reveal the answer
Click to reveal the answer
c) Review the cancellation policies and inform the guest of any applicable fees
2. What information should be included when creating a phone reservation?
a) Guest details, room selection, and payment information
b) Only the guest's name
c) Payment information only
d) Just the check-in date
Click to reveal the answer
Click to reveal the answer
a) Guest details, room selection, and payment information.
3. Why is it important to set blackout dates in the system?
a) To prevent overbookings and manage inventory effectively
b) To block out rooms randomly
c) To confuse guests
d) To avoid updating the reservation system
Click to reveal the answer
Click to reveal the answer
a) To prevent overbookings and manage inventory effectively